Our Core Values

1. Customer Focus
a. REAL PEOPLE REAL SERVICE!
b. Our end goal is our customer’s unequivocal satisfaction
c. Greet all customers with a smile on our face, even on the phone
d. Proactively practice “interrupted conversations”
e. Never satisfied with being the best, we want to be better than the best we were

2. Passionate Ambition
a. Enthusiastic about providing solutions
b. Realize that the success of our customers is our success
c. Adapt to what our customers need
d. Dedicated to the job at hand, whatever that might be
e. Believe in and support the vision of Covey Basics

3. Professionalism
a. Present ourselves in a professional manner, whether in person or on the phone
b. Conduct our work with a high level of integrity and trust
c. Communicate clearly and respectfully with customers and co-workers
d. Accountable to both our customers and co-workers

4. Team Player
a. Put the best interest of our team ahead of our own interests
b. Willing to jump in and help others before being asked
c. WE CAN DO THAT! Together, anything is possible
d. Don’t have departments, have teams

5. Family & Friends
a. Respectful of our co-workers as we are to our families
b. Compassionate and sympathetic when needed
c. Provide a sense of balance and well-being
d. Get to know our customers as an extension of our Covey family and yours