What To Do When The Customer Is Wrong.

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Everyone knows the customer is always right, right? Well, that may not always be the case. The following article goes on to describe what to do when the customer is wrong. To read the article, click here.

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Leading In Chaos

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Leaders striving to get their organizations to the status quo or a balance, could be doing their organization a disservice. It’s in times of turmoil and chaos that you get the most innovative and creative work. The status quo could be killing your business, you can see it in some larger retailers, like the former Zellers. To read the complete article, click here.

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Is “No Problem” Really A Problem?

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Have you ever been waited on by a customer service representative that said, “No problem” after you said, “Thank you” to them for their great service. Did that mean that your request was a problem until you said, “Thank you”? This odd expression should be wiped from the memory of all customer service personnel. To read the complete article, click here.

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Zero Hour Contracts, are they the future?

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These types of contracts are becoming popular over in Britain and Europe, but will they start to pop up here in Canada and North America? They offer Employers great flexibility by not guaranteeing employees any number of hours per week. To read the complete article, click here.

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Reduce Summertime Work Stress

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Don’t blow a gasket, take a deep breath and count backwards from 10. Take advantage of the summertime and the great weather out there, to help reduce your stress level. To read this complete article, click here.

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Create A Spark With Your Clients

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Creating the sensation of excitement, wonderment, and intrigue will lead to sales. The article goes on to suggest that the “new” favourite word for salespeople should be “How”, instead of the traditional “yes”. The how means that you have their interest and they are asking you questions and you are taking the role as expert. To read the complete article, click here.

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Think Before You Speak

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Ever wish you could take back something you said? Well, perhaps a little thought before speaking would of benefitted your business. The following article lists some things you should never say to a client. An example would be, trying to tell them that they don’t want something that they do want. Remember the customer is always right. To read the complete article, click here.

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Breaking Up Is Never Easy

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Every business has had at least one, a problem customer. Before you go and burn that bridge, go though try this checklist. It would be best for both parties to work together and come to an understanding. To read the complete article, click here.

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No Magic Trick, For Small Business Success

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Every small business owner has questioned it? What was that other person’s trick to becoming successful? Well there is no magical trick, just good old fashioned hard work. Here are five tips on how to make it seem magical. To read the complete article, click here.

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Transitioning To Be The Boss

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Transitioning from a worker bee to the Queen, can be difficult. Other employees may not have the same vision of the company as you, and may become disgruntled. Also, make sure you didn’t leave a void in the company when you jumped to the top of the pyramid, this could cause problems down the line. To read the complete article, click here.

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